What a cookie is
A cookie is a small text file saved in your browser when you visit a website. On your next request the site reads that file and recognises you as the same visitor.
Cookies are grouped by purpose into strictly necessary, preference, analytics and marketing cookies. Strictly necessary cookies are required for the site to work; the others need the user's consent.
Cookies we use
On yardimo.com and in the chat window that runs on our customers' websites we use strictly necessary cookies only. The table below lists every cookie written to your browser.
| Cookie name | Purpose | Lifetime | Type |
|---|---|---|---|
yn_csrf |
Form security. Used to verify that a submitted form really came from this site. Created only on pages that contain a form. | 8 hours | Strictly necessary |
Cookie starting with yn_vis_ |
Chat window. Used to recognise you as the same visitor and show your earlier chat history and the support team's replies. It holds a randomly generated key, not anything that identifies you. Because it runs on customer websites it is also written in a third party context (SameSite=None; Secure). | 180 days | Strictly necessary (functional) |
Both cookies are set as httpOnly, so scripts on the page cannot read them. The SameSite value of yn_csrf is Lax, so it is not sent with requests coming from other sites.
The suffix of the yn_vis_ cookie name is the public key of the chat window (for example yn_vis_a1b2c3d4e5f6); each window uses its own cookie, so chat history on one site never overwrites another. If the browser blocks third party cookies, the same key is kept in localStorage in the visitor's own browser instead.
They hold a randomly generated key, not anything that identifies you. When sign in goes live, the session cookie will be added to this table.
Cookies we do not use
As of the last update date shown on this page, our site has none of the following:
- Any analytics or measurement cookie, including Google Analytics.
- Advertising, retargeting or profiling cookies.
- Social media tracking pixels.
- Tracking cookies that follow you across third party sites.
The fonts, images and scripts used on the site are served from our own server, so opening a page sends no request to third party servers. If we add a measurement tool later we will update this policy and put the required consent mechanism in place.
Why you see no cookie banner
For cookies that are strictly necessary for a site to function, the law does not require prior consent; informing the user is enough.
The only cookie we use is for form security and falls into that category. Because we use no analytics or marketing cookies that would need consent, we show no cookie banner.
That way we neither ask you for a pointless click nor track you.
The chat window and customer websites
This policy covers our own website at yardimo.com and the yn_vis_ cookie written by the Yardimo chat window.
The Yardimo chat window runs on our customers' websites. Any other cookies used on those sites are the responsibility of the site owner, who must describe them in their own cookie policy.
Customers who add the Yardimo chat window to their site are responsible for informing their own visitors about the yn_vis_ cookie described above. The cookie is written on the customer's site, to the customer's visitor; towards that visitor the customer is the data controller and we are the processor acting on their behalf. Customers should add this cookie to their own cookie policy with its name, purpose and lifetime.
How to manage cookies
You can delete or block cookies in your browser settings. The path is usually Settings, then Privacy and security, then Cookies and site data.
If you block the strictly necessary cookie, pages that contain a form, such as the contact page, cannot complete the security check and your submission may be rejected.
Up to date steps for deleting cookies are in the help pages of the browser you use.
Changes and contact
If the cookies we use change we update this page; the last update date is shown at the bottom. Write to us with any question.
Last updated: